Web Services User Agreement

Web Services User Agreement

Please read this Web Services User Agreement (“Terms”) carefully before using the Web Services. By accessing and/or using the Web Services, you agree to these Terms. DO NOT USE THE WEB SERVICES IF YOU DO NOT AGREE WITH THESE TERMS.


IMPORTANT NOTICE

These Terms contain certain disclaimers and limitations on our liability, and a binding arbitration clause and class action waiver, which waive your right to sue in court or seek a jury trial, and waive your right to participate in any class action lawsuit to enforce this contract. See Sections 10 and 11.


1. Introduction

In these Terms, The Ten Hotel Gurnee and its subsidiaries and affiliates may be referred to collectively as “The Ten Hotel Gurnee,” “we,” “us,” or “our.”

This Web Services Terms of Use applies to our hotel, event, and residential services, and includes:

  • Our websites and mobile websites

  • Downloadable or preloaded software applications (mobile, tablet, desktop)

  • Content submission services (e.g., blog, chat rooms, message boards)

  • Messaging systems (e.g., SMS, email, alerts)

  • Any other digital means of providing content to or receiving content from you


2. Changes to Terms and Web Services

We may change these Terms by posting updates or notifying you by email. Continued use of the Web Services means you accept any changes.

We may also modify or discontinue any aspect or feature of the Web Services at any time, with or without notice.


3. Privacy

Use of the Web Services is subject to our Privacy Policy. By using the Web Services, you agree to the collection and use of your data in accordance with that policy.


4. Purchases and Additional Terms

Purchases through our Web Services may be subject to additional terms. You agree to provide accurate payment information and are responsible for all transactions on your account.

We reserve the right to suspend or terminate services for unpaid accounts or misuse.


5. Links to Third-Party Sites

Links provided through our Web Services may direct you to unaffiliated websites. We are not responsible for their content or your experience on them.

Do not link to or frame our site without written permission.


6. License and Intellectual Property

You are granted a personal, non-transferable, non-commercial license to use the Web Services.

All content is owned by The Ten Hotel Gurnee or its licensors and is protected by copyright and trademark laws. You may not copy, distribute, or exploit this content without written permission.


7. Prohibited Activities

You agree not to:

  • Overload or damage our systems

  • Share your login credentials

  • Attempt to hack, reverse-engineer, or disrupt the Web Services

  • Upload harmful or illegal content

  • Use automated bots to scrape or copy site content

  • Violate any law or these Terms


8. User Content

You retain ownership of User Information submitted to public areas, but grant us a license to use and display it.

We reserve the right to retain or disclose User Information as required by law or to protect rights and safety.


9. Electronic Communications

By using our Web Services, you consent to receive communications electronically.

We may offer SMS/text services. Message and data rates may apply. Text STOP to unsubscribe.


10. Disclaimer of Warranties

The Web Services are provided “as is” and “as available.” We make no guarantees that they will be uninterrupted, error-free, or suitable for any specific purpose.

The Ten Hotel Gurnee is not responsible for damages caused by use of the Web Services, including loss of data or business interruption.


11. Limitation of Liability

To the fullest extent permitted by law, The Ten Hotel Gurnee is not liable for indirect, incidental, or consequential damages arising from your use of the Web Services.


12. Indemnification

You agree to indemnify and hold harmless The Ten Hotel Gurnee, its affiliates, and employees from claims resulting from your use of the Web Services, violation of these Terms, or infringement of third-party rights.


13. Dispute Resolution and Arbitration

Pre-Arbitration Process

You agree to attempt resolution of any dispute informally before pursuing arbitration. Notices must be sent to:

The Ten Hotel Gurnee
Attn: Legal Department
6161 W Grand Ave
Gurnee, IL 60031

Binding Arbitration

Disputes not resolved informally will be submitted to binding arbitration with JAMS under its Consumer Arbitration Rules. Arbitration will occur in Lake County, Illinois unless otherwise agreed.

Class Action Waiver

You may only bring claims in your individual capacity. You waive any right to participate in class actions or mass arbitrations.


14. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law provisions.

Accessing the Web Services from outside the U.S. is at your own risk and subject to local laws.


15. Mobile & Location-Based Services

Use of mobile apps or location data is at your own risk. Carrier rates may apply.


16. Third-Party Terms: Apple & Google

By accessing via Apple or Google devices, you acknowledge their respective terms apply and that they are third-party beneficiaries of these Terms.


17. Miscellaneous

  • These Terms are the entire agreement between you and The Ten Hotel Gurnee.

  • If any provision is found invalid, the rest remain in effect.

  • No waiver is implied by failure to enforce rights.

  • You and The Ten are independent entities.


18. Contact Information

The Ten Hotel Gurnee
Attn: Legal Department
6161 W Grand Ave
Gurnee, IL 60031
📞 (847) 336-6300
✉️ sales@thetengurnee.com

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